1. Please uninstall any existing version before installing this one, and also please delete the folder:

On a PC: C:\Documents and Settings\<user name>\.PhotoBook\data

Or

1. If you have downloaded the software and appear to be getting a folder titled "Contents", with no application to run, please try the following steps.

•  In Safari go to the Safari Menu under Safari Preferences.

• Under the general tab Uncheck "Open safe files on download" Then redownload the software. This should put a zip file in the location where you download files.

• You can then double click on the zip file and it should extract the program file.

*If double clicking does not produce the application but again results in the "contents" folder please ctrl+click on the zip file downloaded and choose to open with BOMArchiver. This situation results from a problem with the way that Safari handles zip files and their permissions. You may also experience this with other browsers such as Firefox, however this is much less common.

**Alternatively, you can simply rename the folder, removing the " folder" and replacing it with ".app" which will convert the program to an application icon.

2. Please uninstall any existing version before installing this one, and also please delete the folder:

On the Mac, Mac Data folder:
Hard Drive, Users, You User, Library, Preferences, Photobook , Data (Delete the folder titled Data)