If you have downloaded the software and appear to be getting a folder titled "Contents", with no application to run, please try the following steps. 1. In Safari go to the Safari Menu under Safari Preferences. 2. Under the general tab Uncheck "Open safe files on download" Then redownload the software. This should put a zip file in the location where you download files. 3. You can then double click on the zip file and it should extract the program file. *If double clicking does not produce the application but again results in the "contents" folder please ctrl+click on the zip file downloaded and choose to open with BOMArchiver. This situation results from a problem with the way that Safari handles zip files and their permissions. You may also experience this with other browsers such as Firefox, however this is much less common. **Alternatively, you can simply rename the folder, removing the "folder" and replacing it with ".app" which will convert the program to an application icon.

The issue is Vista's new UAC (User Account Control) which will restrict the application regardless of which user it is running under. In the control panel under users you can turn off User Account Control. Alternatively, when launching the application, right-click the application and on the menu select "run as administrator".

Having your images look their best can sometimes be challenging. Knowing how the images will look printed is part of this. Please use these guidelines for best color consistency. 1. Calibrate your monitor. - To calibrate your monitor you will need to purchase a device for monitor calibration. There are many choices out there. The ones mostly commonly referenced in speaking with our clientele are the following: *Color Vision Spyder: http://www.colorvision.com/index_us.php *Huey Calibration: http://www.pantone.com/pages/pantone/pantone.aspx?ca=2 *Eye One: http://www.pantone.com/pages/pantone/pantone.aspx?ca=2 2. Use the correct color space. Most cameras output in sRGB. sRGB is the preferred color space for our system. For more information on color space please view the following information page. Our system will not accept CMYK images and grayscale images should be converted back to sRGB prior to use in the software. *Information on Color Space: http://en.wikipedia.org/wiki/Color_space If this is too much for you we would recommend using some form of automatic correction. While not perfect, many of the systems available for automatic color correction work very well. Our photo book software has a tool for automatic correction built in. When you receive your product please note that there will be some slight variations in color. They should be minor and not dramatic or detract from the product if you've followed the guidelines outlined above. Monitors and printed pages will inherently look different (Projected light vs. Reflected Light) and the type of light (Sunlight vs. Fluorescent vs. Incandescent) that you are viewing under will also make a perceptual difference. *Please note that MyPicTales is not responsible for any errors or inaccuracies in the pages referenced above. They are purely for ease of reference and contain basic information regarding the subject. If you need more information we would recommend doing further reading on the subject or taking a class designed to teach you about color managemen.

The software will work with multiple types of images. However, MyPicTales recommends the following format for best performance and color replication. JPEG Full Resolution sRGB color space 8 Bit If you're unfamiliar with these terms these are the most common types of images and unless you've worked on and edited the images your images will most likely match these specifications. Common problems with images: 1. TIFF - will load slower than jpeg. If the tiff is in CMYK, Grayscale, or any 16bit color space it will cause problems. 2. Grayscale - Images that you've converted to Grayscale please convert back to sRGB prior to loading into the software. Images not converted may have problems loading or the contrast may shift dramatically during production. 3. CMYK - The conversion of the print file will happen directly at the printer but the software will not function with CMYK Images. 4. Layered images - While the software will work with PSD files, for consistency with final production please flatten the file prior to send to us.

If you have opened up a photo book that you created and none of the images appear on the page please review the following information. The photo books software does not load the full size images but instead creates representation thumbnails. When the software opens it confirms the location of the images still exists and bases the thumbnails from this information. If the images have been moved or are on a removable drive like a CD or a Thumb Drive the software will not be able to find the images and will fail in loading correctly. To correct this problem return the images to the location that they were in when you created the project. The pre-flight preview should assist you in returning the images to the correct location. The error will also occur if you rename the images that were in the project. You will need to revert to the previously saved file name until you are done. If you cannot return the project or images to the original state you will need to clear the affected pages and then reinsert the images. Online Photo book sharing is now available in the Photo book software. This allows you to share your creation online with friends and family. To share click the online sharing button in the software. This will upload a version of the book you have created online. You will be prompted to enter some short information regarding the book and then have the ability to e-mail friends a link to your creation.

This will be available soon.

If you can't put an image on the photo book cover please check the following 1. If the cover is black then you have selected the leatherette (Standard) cover option. To change this go to the edit menu and choose "Change Book" This will allow you to change to the custom cover book. This should look white in the software. 2. If you are able to add a cover image but it appears to zoom into the image please note that dropping an image into the blank cover will stretch the image over the front and then back. Please refer to our documentation regarding cover image sizes for dimensions to create this image. 3. If you don't need a full bleed image use the image addition tool (small green bush icon in toolbar). Select this and click and drag a square on your cover. Then drop an image in to the frame created. Note: MyPicTales at this time does not support spine printing and will not guarantee exact placement of any items on the spine added using the background image option. Please be aware of this in creating your design.

If you want to order the same file and have it shipped to different locations for example one calendar to yourself and one calendar to friends or family there are two options. 1. Upload the file multiple times. Each time specify quantity and a different shipping address and we will drop ship to that location. 2. Upload and pay for the file once with the number of copies that you want going to one location [Please don't pay for 15 copies and then tell us that you want 5 to one location and 3 to another location and the remainder to another location as this is a more complicated process and prone to error]. Then contact us and let us know how many different locations you would like to have this shipped to. We will then send you that many different shopping carts. This method eliminates the need to upload the file multiple times.

MyPicTales is required to have proof of a valid Resellers permit on file. To submit this information to us please download the form available in our download section and fax the information to us. Once we have received this information you will receive an e-mail with information stating how to order without being charged sales tax.

I suspect there is a corrupted true-type font in the system that causes the java virtual machine to crash. (It seems as if the error occurs when reading certain TrueType font files which seem to have inconsistent length entries in their internal tables. As these data are not checked for consistency by Sun's code, they sometimes cause memory reads outside allocated buffers - a type of programming error that will typically go unnoticed in many cases but may randomly generate access violation errors.) There are three ways to solve this error (in order of difficulty) 1. Use some 3rd party tool to diagnose the fonts on your system. I searched the internet and came up with few. However, I have never used them and don't really know how good they are. Free font tools (http://www.free-font-tools.com/), FontExpert 2005 7.0 (http://www.sharewareplaza.com/FontExpert-2005-download_5540.html), FontAgent (http://www.fontagent.com/), and there are probably many more. 2. Another option, go to the following page ftp://ftp.ibs.ru/Proekt/PSI/UTS/UTS/java/demo/jfc/Font2DTest/Font2DTest.html and run the applet from it. Another verification approach is to use the Font2DTest tool from ftp://ftp.ibs.ru/Proekt/PSI/UTS/UTS/java/demo/jfc/Font2DTest/Font2DTest.html to test fonts that you suspect. You can specify a particular font size, style, and rasterization mode. If the process of viewing a particular font with Font2DTest causes a crash, then it is very likely that it is the font that is causing the problems. 3. Uninstall all fonts from your system except the basic once that come with the system (or at least the old fonts). Once the problem goes away, start adding fonts to find the corrupted ones. 4. Create a new folder on your hard drive, let’s say it is c:\JavaFonts. Copy into it (note that it's important that you copy the fonts rather than simply moving them) the following 4 fonts from your fonts folder Arial.ttf, Cour.ttf, Times.ttf, and Wingding.ttf. Next, you need to instruct your Java tools and runtime to use the new font directory instead of the system default. To do that, right-click on "My Computer"->properties. Select the "Advanced tab" and click the "environment variables". Create a new variable "JAVA_FONTS" with the value as the path for the new folder (c:\JavaFonts). Test to see that it is working. Now, start adding fonts from the fonts folder to this folder to see which font breaks it.

We offer a combination of the highest level of customization (with our free software), the best printing process and color management, and live US based support. We are about the quality of your output!

Normal-printing time is 4-7 business days plus shipping time. For orders over 100 you should add 2 day for proofing and 1 day for every 100 products ordered. (i.e. 300 hundred will take: proofing 2 days, printing 7 days shipping 2-5 days) During holiday period please allow more time due to the volume of orders. More details will be posted on our website regarding holiday deadlines.

The calendar is printed on an 80lb card stock for durability and then punched and bound with a hole drilled for wall hanging purposes. It is similar in quality to many calendars that you might purchase in a store except that each product is customized by you.

We offer the highest level of customization in the marketplace today. The products can be fully customized including images within dates, collages, faded images as a background and much more.

We will not print materials that could give rise to any civil or criminal liability under applicable law. Or that promotes racism, hatred, bigotry, or harm against any group or person. We reserves the full right to refuse to print at our sole discretion, any output.

We ship all over the globe via FedEx. This typically takes 2-4 days, is traceable and delivered to the customers address.

Yes, you can use any language or font on your system, the software will create a PDF before sending the file to print and embed all font info into the PDF.

The products that look the best are those using high quality sharp clean images. The software will warn you of images that are below our recommended 150DPI. Try to use images 250 DPI or more

NO. The software will resize the images to fit 300DPI before creating the PDF file and sending to print.

We do have volume discounts set up for personal orders and for business and fundraising calendars. Please view our pricelist for more information.

Certain calendar types (the center fold calendars) require double sided printing. In order to maintain the correct format for the printing, cutting, and binding of the calendar, thus the pages may appear to be out of order. There are not. The purpose of this preview is for you to look at the calendar to determine if it’s OK: spelling, text in place, right images selected, layout etc.

Yes. Once the order has been shipped you will get an email conformation together with a FedEx tracking number.

This problem has been resolved in the latest version of the software. Please upgrade your software.

This is possible, please submit a support request here and we will email you back a link to a shopping card with your calendar info pre-filled in it. You can then send that shopping card to other people to place an order for your calendar.

To start your calendar on any month or year start your calendar and choose that start period or if you've already started your calendar go to the personalize menu and choose "Calendar and Holidays"

Open your previously saved calendar. Go to the file menu and choose save as. Select a different name for your calendar and save it. Then go to the personalize menu and choose "Calendar and Holidays" Change the start year and month.

Paper – We offer silk or glossy coated 100 lb. text paper for our photo books. This paper is manufactured by wind-generated electricity and is archival quality, which means that it lasts up to 100 years. The paper has good weight and feel to it. It does not kink easily. Printing – We use Toner based ink (liquid ink can run and smudge in humid conditions), full 5-color process (professional printing presses), 300 – 2400 true dpi. – This translates to razor sharp details and smooth color transitions. We have developed proprietary print methods where images pop to life because they give the eye a strong perception of depth. Our images are anything but flat. Binding – Glue binding, archival quality glue, semi-manual process. Glue binding helps in two aspects: 1. Pages lay flatter when opened 2. Not much detail is wasted into the spine. Two page spreads look stunning. 3. The binding looks professional and pages are bound much tighter unlike cheaper methods of staple binding or stitching used elsewhere.

That depends a little bit on your scrapping style. If you tend to scrap with your photos and journaling at least 1/3” from the edge of the canvas, you do not need to resize your layout. The Taleweaver software will resize it for you. If, however, you tend to scrap with elements, photos or journaling “falling off” the edge of the page, you will probably need to make some minor adjustments to your layered files before uploading to the Taleweaver software. We recommend that you resize your layered file to approximately 0.5” smaller than the book size you are printing (i.e.. if you are printing an 8x8 book, resize your layout to 7.5” x 7.5”). Then, increase your canvas size to 0.25” larger than the book size you are printing (i.e., if you are printing an 8”x8” book, increase your canvas size to 8.25” x 8.25”). When you inspect your page now, you will probably have some blank areas on the outer edges of the page. You want enlarge your background paper and other items that “fall off” the page so that they fill up the entire canvas. You do not want to see any transparent or white areas on the edges. Select only the layers that must be enlarged to fill the canvas, leaving the photos and journaling inside the safe zone or margin area. You can now flatten your file and save a JPG (300ppi, highest quality of 12). When you upload your page into the Taleweaver software and drag it onto the page, you will see the page exactly as it should appear when cut to size. You will notice that a small amount of the layout is not shown on the preview. That portion of the layout is the “bleed” which is trimmed off after the book is printed.

Are you uploading the correct file size, including bleed? All pages should be ¼” larger than the book size. 1/8” around all 4 sides of the page will be trimmed off once the book is printed and assembled. To adjust your layout for bleed, see the suggestions above.

Book Size

Canvas Size

Trim Size

Safe Zone / Margins

12” x 12”

12.25” x 12.25”

12” x 12”

11.5” x 11.5” / 0.25”

10” x 10”

10.25” x 10.25”

10” x 10”

9.5” x 9.5” / 0.25”

8” x 8”

8.25” x 8.25”

8” x 8”

7.5” x 7.5” / 0.25”

5” x 7”

5.25” x 7.25”

5” x 7”

4.5” x 6.5” / 0.25”

7” x 5”

7.25” x 5.25”

7” x 5”

6.5” x 4.5” / 0.25”

8.5” x 11”

8.75” x 11.25”

8.5” x 11”

8” x 10.5” / 0.25”

11” x 8.5”

11.25” x 8.75”

11” x 8.5”

10.5” x 8” / 0.25”

4.75” x 4.25”

5” x 4.5”

4.75” x 4.25”

4.25” x 3.75” / 0.25”

Book Size

No. of Pages

Spine Size

Bleed Size

Canvas Size

12” x 12”

40

0.25”

1/3”, all sides

24.91” x 12.66”

12” x 12”

80

0.5”

1/3”, all sides

25.16” x 12.66”

10” x 10”

40

0.25”

1/3”, all sides

20.91” x 10.66”

10” x 10”

80

0.5”

1/3”, all sides

21.16” x 10.66”

8” x 8”

40

0.25”

1/3”, all sides

16.91” x 8.66”

8” x 8”

80

0.5”

1/3”, all sides

17.16” x 8.66”

5” x 7”

40

0.25”

1/3”, all sides

10.91” x 7.66”

5” x 7”

80

0.5”

1/3”, all sides

11.16” x 7.66”

7” x 5”

40

0.25”

1/3”, all sides

14.91” x 5.66”

7” x 5”

80

0.5”

1/3”, all sides

15.16” x 5.66”

8.5” x 11”

40

0.25”

1/3”, all sides

17.91” x 11.66”

8.5” x 11”

80

0.5”

1/3”, all sides

18.16” x 11.66”

11” x 8.5”

40

0.25”

1/3”, all sides

22.91” x 9.16”

11” x 8.5”

80

0.5”

1/3”, all sides

23.16” x 9.16”

4.75” x 4.25”

40

0.25”

1/3”, all sides

10.41” x 4.91”

4.75” x 4.25”

80

0.5”

1/3”, all sides

10.66” x 4.91”

You can put your logo on the photo book. You will have to pay a fee of $2 to have our logo removed.

For Standard Hard Cover: Maximum of 158 pages for all book types. For Custom Hard Cover, Softcover and Wire Bound books : Maximum of 158 pages for all book types.

The quick pages you will find at MyPicTales are slightly different than what you may be used to. We've optimized them for use with our software, by providing each page with a JPG background and frame cluster overlay. Simply drag the background, the frame and your photo into the photo bin. For a complete tutorial, click here.

Since purchases of digital files are in very small dollar amounts, the percentage of fees for processing the transactions can get quite high. By using credits, we keep the transaction fees down, allowing us to pass that savings along to you. In addition, this allows us to pass on more of the sales price to the hard working designers who are sharing their creations with us. As an added benefit, the more credits you pre-purchase, the more you save. So, purchase your credits now, and cash them in later for as few as one credit at a time.

You can purchase credits directly from The Design Center. Log in, click CREDITS, select your options and click BUY. You can complete your transaction by paying via PayPal (no PayPal account required for credit card transactions). For a complete tutorial on purchasing credits, click here.

Redeeming credits is just as easy. Add products to your shopping cart. When you are ready, click CHECKOUT and the credits will be deducted from your balance. Credits expire 1 year after date of purchase. For a complete tutorial on redeeming credits, click here.